BloodySlots Casino Terms and Conditions
Company registration
Omer Solution SA has a commercial registration in Panama, numbered 155736239.
Opening and verifying an account
To register, supply your given name and surname, birth date and home address. We also require an email that works, your telephone number and your chosen login credentials.
Gambling remains unavailable until we have checked your identity details, address and birth date. Further identity, credit or other checks may follow when we require them, or when legislation, regulations or a regulator require them.
We can request identification, evidence of residence, or both. Examples are a passport, driving licence, bank record or utility bill. We can also ask about deposit funding, payment methods and your personal or financial situation.
Supporting material may include wage statements, tax filings, business accounts and dividend records. Documents showing inherited funds, rental earnings, winnings received elsewhere or asset sales may also be requested. These examples do not restrict the other documents we can ask for.
You must provide the valid documents and information requested. Until they arrive and verification reaches a standard we reasonably find satisfactory, we can impose restrictions we reasonably consider suitable. Betting may be stopped and withdrawals temporarily blocked. Ultimately, we may suspend or close the account, provide necessary information to relevant authorities, or do both.
Withdrawing your balance
You can withdraw money you deposited and real-money winnings only when every condition below is met.
| Condition | Requirement |
|---|---|
| Settled funding | All incoming payments must have cleared. None may be subject to a chargeback, reversal or cancellation. |
| Verification | Our checks must be complete to a standard we reasonably find satisfactory. Late delivery of requested information may extend the wait for a withdrawal. |
| Service investigation | There must be no investigation into a defect affecting a service you used that requires withdrawals to be temporarily frozen. |
| Suspected misconduct | There must be no investigation based on our reasonable suspicion of illegal or prohibited activity that could justify retaining funds. |
Where possible, a withdrawal follows the payment route used to fund the account. If that route is unavailable, we may ask for other payment details. The recipient must be the registered player, and the payment must use that player's name.
Promotional conditions
Any bonus or special offer is governed by the applicable user agreement, our bonus policy and the terms of the particular promotion.
For conflicting provisions concerning an offer, the individual promotion's conditions rank first. General bonus conditions come next, followed by the terms of service.
Complaints
Raise a concern with customer support first. If it remains unresolved, ask a supervisor to review the matter. If you are dissatisfied with the resolution, request a further investigation from the Dispute Resolution Department.
For assistance, email [email protected].