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Set a deposit limit

Ask our support team for a limit covering a day, a week or a month. You may request a higher or lower amount through the team at any time. Allow up to 24 hours for an increase to be completed.

You must observe the limits you choose. Opening another account to bypass them is prohibited. We do not accept responsibility for losses beyond the limits you have chosen.

Take a temporary break

Support can freeze your account for a break lasting between 24 hours and 6 weeks. Request the period you need through our customer support team.

Choose self-exclusion

For a longer break, our team can prevent access through self-exclusion. The available period runs from 6 months to 5 years.

The exclusion must finish before you can ask support to restore your account. Reopening follows a further 24 hours after your request is heard. The end of the exclusion period does not itself restore access.

During a freeze or exclusion, you must not reopen the account. Tell support if you can still enter an account that should be closed.

Underage accounts

When we discover that an existing account belongs to someone younger than 18, we close it and cancel its transactions. Deposits are refunded through their original payment route where possible. We may also notify the relevant regulator.

Contact for assistance

Our Live Support service operates throughout the day and night. You can also send an enquiry to [email protected].